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Let's look at some of the ways we can keep our customers happy with good interactions and dealing of customer complaints.
課程介紹
Are you in the customer service department? Let's work on our skills in dealing with customers!
Vocabulary and Phrases: Customer satisfaction, complaint, feedback, service recovery, loyalty.
Vocabulary and Phrases: Customer satisfaction, complaint, feedback, service recovery, loyalty.
Skills: Handling customer complaints, ensuring customer satisfaction, improving service quality.
Practice Scenarios: Role-playing customer service interactions.
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