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In this lesson the student will learn how to evaluate and manage customer expectations
Description
In this lesson the student will cover the following:
- Case study and discussion of suggested customer feedback.
- Possible solutions to improve the customer experience with the company.
- How to act correctly on customer feedback.
- How much can customers comments affect business.
- Importance to act on customer feedback.
- How it will affect the company.
- How to handle negative customer feedback.
Cafetalk's cancellation policy
Before request is confirmed (fixed)
- Cancellation possible at any time without charge.
After request is confirmed (fixed)
- More than 24 hours before lesson start time.→ Cancellation is possible at any time.
- Less than 24 hours before lesson start time.→ The tutor may take a cancellation fee.
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No-Show→ The tutor may take a cancellation fee.
(Please check with the tutor for details.)
Lessons by this tutor
All Lessons
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Talking about the beautiful City Tokyo
Introducing the city and its beautiful landmarks.30min 2,000P -
"Planning for a vacation in the Maldives"
All the points that a person would look at when planning a vacation30min 2,000P -
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Talking about work-life balance
Looking at the importance of work-life balance in our daily lives.30min 2,500P -
Lesson One: Needs Analysis and Get to Know One Another
Needs Analysis is a formal, systematic process I follow with potential students to identify and evaluate training that should be done, or specific needs of an individual or group.15min 300P -
Lesson Two: Proposed Plan for the Student.
Provide a solution based on the needs analysis done in lesson one.15min 300P -
Lesson Three: Introduction to Business English Classes.
Introduction of the available options, that can be attended by the student. a. The content can be developed to suit the personal requirements of the student. OR b. General lessons to address normal Business English.45min 2,500PHas Trial -
Business Finance Terminology: Lesson One
60 Business and Finance Terms You Should Absolutely Know: (lesson one the first twenty terms)45min 3,000P -
Business Finance Terminology: Lesson Two.
60 Business and Finance Terms You Should Absolutely Know: (lesson two: the second twenty terms)45min 3,000P -
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An Introduction to the Principles of Management.
Looking at and Discussing the Principles of Management.45min 3,000P -
What are the Principles of Marketing?
These seven are: product, price, promotion, place, packaging, positioning and people. As products, markets, customers and needs change rapidly, you must continually revisit these seven Ps to make sure you're on track and achieving the maximum results poss45min 3,000P -
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How to Hold Effective Business Meetings
How to prepare and lead a business meeting as the chairperson.30min 2,500P -
Evaluating and Discussing Performance
The lesson will discuss the evaluation of staff performance.30min 2,500P -
Sport History Between South Africa and Argentina; The Game of Rugby.
Sport History Between South Africa and Argentina; The Game of Rugby.30min 2,000P
