English
日本語
한국어
简体中文
繁體中文
Italiano
español
Deutsch
Русский
In this lesson the student will learn how to evaluate and manage customer expectations
課程介紹
In this lesson the student will cover the following:
- Case study and discussion of suggested customer feedback.
- Possible solutions to improve the customer experience with the company.
- How to act correctly on customer feedback.
- How much can customers comments affect business.
- Importance to act on customer feedback.
- How it will affect the company.
- How to handle negative customer feedback.
Cafetalk 的取消政策
課程預約確定前
- 隨時可以取消。
課程預約確定後
- 課程時間前 24 小時以上→ 隨時可以取消。
- 課程時間前 24 小時內 → 講師將可能收取消費。
-
缺席→ 講師將可能收取消費。
(請與講師確認詳情。)
講師提供的課程
全部課程
-
Talking about the beautiful City Tokyo
Introducing the city and its beautiful landmarks.30 分鐘 2,000 點 -
-
-
-
-
Talking about work-life balance
Looking at the importance of work-life balance in our daily lives.30 分鐘 2,500 點 -
Lesson One: Needs Analysis and Get to Know One Another
Needs Analysis is a formal, systematic process I follow with potential students to identify and evaluate training that should be done, or specific needs of an individual or group.15 分鐘 300 點 -
Lesson Two: Proposed Plan for the Student.
Provide a solution based on the needs analysis done in lesson one.15 分鐘 300 點 -
Lesson Three: Introduction to Business English Classes.
Introduction of the available options, that can be attended by the student. a. The content can be developed to suit the personal requirements of the student. OR b. General lessons to address normal Business English.45 分鐘 2,500 點提供試聽 -
Business Finance Terminology: Lesson One
60 Business and Finance Terms You Should Absolutely Know: (lesson one the first twenty terms)45 分鐘 3,000 點 -
Business Finance Terminology: Lesson Two.
60 Business and Finance Terms You Should Absolutely Know: (lesson two: the second twenty terms)45 分鐘 3,000 點 -
-
An Introduction to the Principles of Management.
Looking at and Discussing the Principles of Management.45 分鐘 3,000 點 -
What are the Principles of Marketing?
These seven are: product, price, promotion, place, packaging, positioning and people. As products, markets, customers and needs change rapidly, you must continually revisit these seven Ps to make sure you're on track and achieving the maximum results poss45 分鐘 3,000 點 -
-
-
-
How to Hold Effective Business Meetings
How to prepare and lead a business meeting as the chairperson.30 分鐘 2,500 點 -
Evaluating and Discussing Performance
The lesson will discuss the evaluation of staff performance.30 分鐘 2,500 點
