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Bien III Speaking English on the Phone
Language English   Professional Intermediate level Job preparation Business related Customer Service
 

Speaking English on the Phone

50Min
1,500 P
Estimated of points
Tiene clase de prueba
30Min
0P
Practice how to call someone on the Phone using English
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Detalles de la lección

Students practice speaking in English when making phone calls. 

Here is a sample dialogue for the class:

Ms. Anderson (sales representative Jewels and Things): ring ring...ring ring...ring ring...

Mr. Smith (Secretary): Hello, Diamonds Galore, this is Peter speaking. How may I be of help to you today?

 

Ms. Anderson: Yes, this is Ms. Janice Anderson calling. May I speak to Mr. Franks, please?

 

Mr. Smith: I'm afraid Mr. Franks is out of the office at the moment. Would you like me to take a message?

 

Ms. Anderson: Uhm...actually, this call is rather urgent. We spoke yesterday about a delivery problem that Mr. Franks mentioned. Did he leave any information with you?

 

Mr. Smith: As a matter of fact, he did. He said that a representative from your company might be calling. He also asked me to ask you a few questions...

 

Ms. Anderson: Great, I'd love to see this problem resolved as quickly as possible.

 

Mr. Smith: Well, we still haven't received the shipment of earrings that was supposed to arrive last Tuesday.

 

Ms. Anderson: Yes, I'm terribly sorry about that. In the meantime, I've spoken with our delivery department and they assured me that the earrings will be delivered by tomorrow morning.

 

Mr. Smith: Excellent, I'm sure Mr. Franks will be pleased to hear that.

 

Ms. Anderson: Yes, the shipment was delayed from France. We weren't able to send it along until this morning.

 
 
 

Mr. Smith: I see. Mr. Franks also wanted to schedule a meeting with you later this week.

 

Ms. Anderson: Certainly, what is he doing on Thursday afternoon?

 

Mr. Smith: I'm afraid he's meeting with some clients out of town. How about Thursday morning?

 

Ms. Anderson: Unfortunately, I'm seeing someone else on Thursday morning. Is he doing anything on Friday morning?

 

Mr. Smith: No, it looks like he's free then.

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Horarios disponibles  

Mon 08:00 –   12:30
Mon 14:00 –   18:00
Tue 08:00 –   12:30
Tue 14:00 –   18:00
Wed 08:00 –   12:30
Wed 14:00 –   18:00
Thu 08:00 –   12:30
Thu 14:00 –   18:00
Fri 08:00 –   12:30
Fri 14:00 –   18:00
Sat 07:00 –   09:30
Sun 09:00 –   10:00
Actual availability may differ. Please check when you make a request.
Shown in Asia/Tokyo time.
Perfil del(de la) tutor/a
Speaking English on the Phone
50Min
1,500P
Tiene clase de prueba
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