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Customer Service English - Hotels and Restaurants
Paket mit 5 Kursen
1,400 Punkte pro Kurs
Do you work in an international hotel or a restaurant, and you lack the confidence to speak to English speaking guests? Then this is the lesson for you!
Kurspaket Inhalt
Dies ist ein 5-Kurse Paket. Du erhältst 4 “Gutscheine” sobald die Buchung bestätigt wurde. Mit den Gutscheinen kannst Du dann die verbleibenden Kurse buchen. Bitte beachte, dass alle Kurse in diesem Kurspaket innerhalb von 30 Tagen ab Bestätigungsdatum der ersten Kursbuchung belegt werden müssen, da sie sonst verfallen.
Lessons should generally be booked chronologically, meaning that the second lesson should be booked after the first, and so on.
Lessons should generally be booked chronologically, meaning that the second lesson should be booked after the first, and so on.
Kursinhalt
Interacting with English speaking guests can be difficult! Each country has its own set of unique vocabulary and the accents are hard to understand.
In these lessons, you will learn how to:
In these lessons, you will learn how to:
- Take a reservation over the phone
- Take a food order
- Assist with guest / customer requests and questions
- Deal with guest / customer complaints
- How to upsell
- How to reply to guest / customer feedback on social media
- How to write an email
- How to deal with difficult guests / customers
You will learn important vocabulary, pronunciation, tone and culture.
Cafetalk Rücktrittsregelung
Cancellation of pack lessons
• 'Unstarted' lesson packs(1) can be cancelled any time. Used Points will be completely refunded. If a 'started' lesson pack(2) is cancelled, you will be refunded 50% of the price of the remaining lessons provided that the lessons are unrequested, unconfirmed or not within 24 hours of their scheduled start times.
(1) A lesson pack for which none of the requests have been confirmed by the tutor.
(2) A lesson pack with at least one confirmed request. (By confirming the date and time for the first lesson in the pack the tutor confirms the pack as a whole and coupons are automatically issued)
(2) A lesson pack with at least one confirmed request. (By confirming the date and time for the first lesson in the pack the tutor confirms the pack as a whole and coupons are automatically issued)
Cancelling individual requests in a pack
• If you wish to cancel a single lesson that belongs to a pack but not the whole pack, you can do so via the request page. In this case, the coupon used to book the lesson will either be refunded or collected, based on the tutors single-lesson cancellation policy. Please note that any 50% partial refunds in the tutors single-lesson cancellation policy do not apply to lesson packs and the tutor may choose to either refund or collect the coupon in those cases.
Vor der Bestätigung einer Kursbuchung
- Stornierung jederzeit möglich
Nach der Bestätigung einer Kursbuchung
- Mehr als 24 Stunden vor Kursbeginn→ Stornierung jederzeit möglich
- Weniger als 24 Stunden vor Kursbeginn→ Stornogebühren können anfallen.
-
No-Show→ Stornogebühren können anfallen.
(Der Betrag kann je nach TutorIn variieren. Bitte nimm Kontakt mit Deiner Tutorin/ Deinem Tutor auf.)
Alle Kurse von dieser/m TutorIn
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Counselling Lesson
Having trouble deciding what lessons to take? Not quite sure what your English level is? In this session, we can discuss what you would like to do and which of my lessons would be a good fit for you.20 Min. 700P -
Quick Chat in English
Are you on a busy schedule? Even talking a little bit every day helps. This is a short 15 minute lesson!15 Min. 800P -
English Conversation Class
Practice your spoken English, improve your fluency and enhance your vocabulary!25 Min. 1,200P -
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English Conversation Class - 60 Minutes
More time to practice your spoken English, improve your fluency and enhance your vocabulary!60 Min. 2,000P -
Customizable English Lesson
Do you have something specific in mind you'd like to study? This class is for students with specific requests!30 Min. 1,000P -
Customizable English Lesson
Do you have something specific in mind you'd like to study? This class is for students with specific requests!50 Min. 1,500P -
Proofreading - Short Documents
Proofreading services for both business and academic documents. 400 points per 200 words.0 Min. 400P -
Proofreading - Large Documents
Proofreading services for both business and academic documents. 1,800 points per 850 words.0 Min. 1,800P -
Travel English
Are you thinking of travelling to an English speaking country, but you feel anxious about booking hotels and restaurants? Then this is the lesson for you!30 Min. 1,000P -
Customer Service English - Hotels and Restaurants
Do you work in an international hotel or a restaurant, and you lack the confidence to speak to English speaking guests? Then this is the lesson for you!50 Min. 1,600P -
Interview Skills
Are you about to take an interview at an international company in your country? Or perhaps you're thinking of taking an interview at a company in an English speaking country, but you're not confident in your language skills? I can help!50 Min. 1,800P -
Interview Skills
Are you about to take an interview at an international company in your country? Or perhaps you're thinking of taking an interview at a company in an English speaking country, but you're not confident in your language skills? I can help!50 Min. X 5 8,000PPaket mit 5 Kursen
