Iain Shippey
2024-11-7
7 C's in Difficult Conversations:
Think about a recent tricky conversation that you had with someone. What was the hardest thing for you in that moment?
Roberta Chinsky Matuson in her book Can we Talk? Introduces 7 C's for managing difficult conversations:
Confidence
Clarity
Compassion
Curiosity
Compromise
Credibility
Courage
Join this lesson to help think through what you need to say in a difficult conversation.
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