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Upgrade your skill set. Increase your worth at work. Learn how to take phone calls from English-speaking customers.
课程包信息
此为 6 堂课程的课程包。当讲师确定第 1 堂课程预约后，另外 5 堂将会以优惠券的形式自动发送供之后预约使用。请注意，课程包优惠券使用期限为第 1 堂课程时间后的 10 天内。
课程应按时间顺序预约，即第 2 堂课程的时间应在第 1 堂之后。以此类推。
课程应按时间顺序预约，即第 2 堂课程的时间应在第 1 堂之后。以此类推。
课程介绍
Due to COVID-19, many businesses are going online to provide their products and services. Going online opens up more opportunities to open up their market to international customers.
Would you like to increase your value as an employee who can deal with English-speaking customers?
Are you planning to expand your business overseas?
Would you like to set up your online business to international customers?
Learning how to handle business phone calls (and video calls) with English-speaking customers may increase your chance of an international sale.
IN THIS LESSON PACK:
1) You will systematically learn the essential skills of business phone calls. For example, what is the proper phone greeting? How to properly put a customer on hold without making him/her irritated?
2) Learn essential telephone conversation expressions and vocabulary.
3) Learn basic video call expressions and vocabulary.
WHY TAKE THIS LESSON WITH ME:
1) I have nearly a decade worth of experience in handling business phone calls involving negotiations, technical support, disputes and claims, etc.
2) I have also trained others at work (not as teacher) to handle phone calls at a customer service center.
3) 9 out of 10 calls resulted in successful claims resolution, repeat sales and, more importantly, satisfied customer experience.
WHO IS THIS LESSON FOR:
1) Beginners to Advance learners.
2) Working individuals who want to learn useful business phone call skills for work.
3) For business owners who wants to expand their market internationally.
NOTE:
This lesson is NOT designed as a training to become a professional call center agent. Please book the counselling lesson if you wish to have such a training.
Would you like to increase your value as an employee who can deal with English-speaking customers?
Are you planning to expand your business overseas?
Would you like to set up your online business to international customers?
Learning how to handle business phone calls (and video calls) with English-speaking customers may increase your chance of an international sale.
IN THIS LESSON PACK:
1) You will systematically learn the essential skills of business phone calls. For example, what is the proper phone greeting? How to properly put a customer on hold without making him/her irritated?
2) Learn essential telephone conversation expressions and vocabulary.
3) Learn basic video call expressions and vocabulary.
WHY TAKE THIS LESSON WITH ME:
1) I have nearly a decade worth of experience in handling business phone calls involving negotiations, technical support, disputes and claims, etc.
2) I have also trained others at work (not as teacher) to handle phone calls at a customer service center.
3) 9 out of 10 calls resulted in successful claims resolution, repeat sales and, more importantly, satisfied customer experience.
WHO IS THIS LESSON FOR:
1) Beginners to Advance learners.
2) Working individuals who want to learn useful business phone call skills for work.
3) For business owners who wants to expand their market internationally.
NOTE:
This lesson is NOT designed as a training to become a professional call center agent. Please book the counselling lesson if you wish to have such a training.
讲师的取消政策
课程包取消规定
• 「未开始」的课程包(1)随时可以取消。取消后点数将全额退还。若欲取消「进行中」的课程包(2)，将退还剩馀课程的50％点数。
(1) 「未开始」係指课程包尚未经讲师确定。
(2) 「进行中」係指课程包中已有一堂课程经确定。（当讲师确定第一堂课程预约后，系统将自动發送课程包剩馀课程的优惠券供之后预约使用。）
(2) 「进行中」係指课程包中已有一堂课程经确定。（当讲师确定第一堂课程预约后，系统将自动發送课程包剩馀课程的优惠券供之后预约使用。）
取消单堂课程包课程
• 若欲取消单堂课程包课程而非整个课程包，请至该课程预约详细页面取消。取消费依讲师的一般课程取消政策而定，但「收取 50% 课程费用为取消费」将不适用。课程包优惠券仅可能返还或抵用。
课程预约确定前
- 随时可以取消。
课程预约确定后
- 课程时间前 2 小时內→ 收取 50% 课程费用为取消费。
- 缺席→ 收取 100% 课程费用为取消费。
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