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Upgrade your skill set. Increase your worth at work. Learn how to take phone calls from English-speaking customers.
패키지 레슨 개요
이 레슨은 총 6회 패키지 레슨 입니다. 강사가 첫 번째 리퀘스트를 확정할 때 패키지 레슨의 포인트가 결제되며 남은 5 회의 쿠폰이 자동으로 발급됩니다. 두 번째 레슨부터 발급된 쿠폰을 사용하여 리퀘스트를 할 수 있습니다. 패키지 내 모든 레슨은 첫 번째 레슨을 진행하는 날짜로부터 10일 일 이내 수강해 주시기 바랍니다.
레슨은 일반적으로 시간순으로 예약해야 합니다. 예를 들어 두번째 수업은 첫번째 수업 다음에 예약해야합니다.
레슨은 일반적으로 시간순으로 예약해야 합니다. 예를 들어 두번째 수업은 첫번째 수업 다음에 예약해야합니다.
레슨 상세 내용
Due to COVID-19, many businesses are going online to provide their products and services. Going online opens up more opportunities to open up their market to international customers.
Would you like to increase your value as an employee who can deal with English-speaking customers?
Are you planning to expand your business overseas?
Would you like to set up your online business to international customers?
Learning how to handle business phone calls (and video calls) with English-speaking customers may increase your chance of an international sale.
IN THIS LESSON PACK:
1) You will systematically learn the essential skills of business phone calls. For example, what is the proper phone greeting? How to properly put a customer on hold without making him/her irritated?
2) Learn essential telephone conversation expressions and vocabulary.
3) Learn basic video call expressions and vocabulary.
WHY TAKE THIS LESSON WITH ME:
1) I have nearly a decade worth of experience in handling business phone calls involving negotiations, technical support, disputes and claims, etc.
2) I have also trained others at work (not as teacher) to handle phone calls at a customer service center.
3) 9 out of 10 calls resulted in successful claims resolution, repeat sales and, more importantly, satisfied customer experience.
WHO IS THIS LESSON FOR:
1) Beginners to Advance learners.
2) Working individuals who want to learn useful business phone call skills for work.
3) For business owners who wants to expand their market internationally.
NOTE:
This lesson is NOT designed as a training to become a professional call center agent. Please book the counselling lesson if you wish to have such a training.
Would you like to increase your value as an employee who can deal with English-speaking customers?
Are you planning to expand your business overseas?
Would you like to set up your online business to international customers?
Learning how to handle business phone calls (and video calls) with English-speaking customers may increase your chance of an international sale.
IN THIS LESSON PACK:
1) You will systematically learn the essential skills of business phone calls. For example, what is the proper phone greeting? How to properly put a customer on hold without making him/her irritated?
2) Learn essential telephone conversation expressions and vocabulary.
3) Learn basic video call expressions and vocabulary.
WHY TAKE THIS LESSON WITH ME:
1) I have nearly a decade worth of experience in handling business phone calls involving negotiations, technical support, disputes and claims, etc.
2) I have also trained others at work (not as teacher) to handle phone calls at a customer service center.
3) 9 out of 10 calls resulted in successful claims resolution, repeat sales and, more importantly, satisfied customer experience.
WHO IS THIS LESSON FOR:
1) Beginners to Advance learners.
2) Working individuals who want to learn useful business phone call skills for work.
3) For business owners who wants to expand their market internationally.
NOTE:
This lesson is NOT designed as a training to become a professional call center agent. Please book the counselling lesson if you wish to have such a training.
이 강사의 취소 방침
패키지 레슨 취소에 대해
• 레슨이 시작되지 않은 패키지 레슨(1)은 언제든지 취소할 수 있으며 전액 환불이 가능합니다. 레슨이 시작된 패키지 레슨(2)은 수강하지 않은 레슨에 대해 50% 환불이 가능합니다(레슨 시작시간 24시간 전까지 환불 가능).
(1) 강사가 패키지 레슨을 확정하지 않은 경우 미수강 패키지 레슨으로 간주합니다.
(2) 강사가 첫번째 패키지 리퀘스트를 확정할 때 패키지 레슨 전체를 확정하는 것으로 간주하여 나머지 레슨에 대한 쿠폰이 자동으로 발행됩니다.
(2) 강사가 첫번째 패키지 리퀘스트를 확정할 때 패키지 레슨 전체를 확정하는 것으로 간주하여 나머지 레슨에 대한 쿠폰이 자동으로 발행됩니다.
패키지 레슨 중 개별 리퀘스트 취소에 대해
• 패키지 레슨에 있는 하나의 레슨을 취소하는 경우 리퀘스트 페이지에서 취소할 수 있습니다. 취소시 강사의 싱글 레슨 취소 정책에 따라 사용된 쿠폰이 반환 또는 사용 처리될 수 있습니다. 싱글 레슨에서 적용되는 50% 포인트 반환은 패키지 레슨에 적용되지 않으며 강사는 사용된 쿠폰의 반환 또는 사용 처리를 할 수 있습니다.
리퀘스트 확정 전
- 언제든 취소 가능
리퀘스트 확정 후
- 레슨 시작 2시간 이내→ 레슨 포인트의 50% 를 받고 있습니다.
- 노쇼→ 레슨 포인트의 100% 를 받고 있습니다.
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