7 C's in Difficult Conversations

25min
1,700 P
Good Communication: Conversations in English, Life Skills

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7 C's in Difficult Conversations:


Think about a recent tricky conversation that you had with someone. What was the hardest thing for you in that moment?


Roberta Chinsky Matuson in her book Can we Talk? Introduces 7 C's for managing difficult conversations:


Confidence

Clarity

Compassion

Curiosity

Compromise

Credibility 

Courage


Join this lesson to help think through what you need to say in a difficult conversation.


If you are undergoing medical treatment, recuperating from an illness, have been diagnosed with mental health issues, or if you are pregnant, please consult with a medical professional before taking a lesson.

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7 C's in Difficult Conversations
25min
1,700P

Iain Shippey

from
 
in
 
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